privacy policy

Last Updated: 26.08.24

At The Bridal House ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website www.thebridalhouselondon.com (the "Site").

We collect various types of information to provide and improve our services:

• Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect information such as your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
• Device Information: We automatically collect certain information about your device when you visit the Site, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
• Order Information: We collect information necessary to process and fulfill your orders, including product details, purchase amounts, and transaction history.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the information we collect in the following ways:

• To Fulfill Orders: We use your personal information to process and ship your orders, and to communicate with you about your orders.
• To Improve Our Services: We use device information and user behavior data to improve our website's functionality, user experience, and to understand customer preferences.
• To Communicate with You: We may use your personal information to send you marketing communications, respond to inquiries, and provide customer support.
• To Protect Our Site and Business: We use the information to prevent fraudulent transactions, monitor against theft, and protect the integrity of our Site.

We may share your personal information with third parties to help us use your information as described above. For example:

• Service Providers: We share your information with third-party service providers that assist us in operating the Site, processing payments, fulfilling orders, and providing customer service.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, sale, or transfer of some or all of our business, your personal information may be transferred as part of that transaction.

Depending on your location, you may have certain rights regarding your personal information:

• Access and Update: You can request access to your personal information and update or correct inaccuracies.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Deletion: You can request the deletion of your personal information, subject to certain legal and contractual restrictions.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under the age of 16, we will delete such information from our records.

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@thebridalhouselondon.com.